Thank you for using our Customer Support Portal.
We refer to your flight under confirmation reference BZRH6Y.
We sincerely apologise for the inconvenience caused due to the disruption to your flight. This route suspension was necessary due to a network review.
In-line with Article 10 of our Conditions of Carriage, at any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation or changes to the schedule so as to depart more than four (4) hours before or after the scheduled departure time, the passenger may elect and utilize one of the following option up to (4) hours prior scheduled departure:
a) To be carried at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
b) To retain the value of your fare in a credit account for your future travel provided you re-book within six (6) months therefrom, or
c) To receive a refund in accordance with these Terms & Conditions.
We note that the full refund of your booking has been processed to your Visa account ending with xxxx on 21 November 2012. Kindly allow up to 3-4 weeks for the bank to process the refund. We advise card holder to check their credit card statement or with the card issuing bank for an update of the refund status.
As per our conditions of carriage, we regret that we are not able to accede to any request for any reimbursement/ compensation of additional cost incurred as a result of the change of schedule. You may however wish to use this letter for insurance purposes.
Deen A. | Customer Relations Officer | Customer Relations Department
SOUTHEAST ASIAN AIRLINES, PARTNER AIRLINE OF TIGER AIRWAYS
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